Messages sent from a shared mailbox aren’t saved to the Sent Items folder of the shared mailbox in Outlook

  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey:
     HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\PreferencesNote The x.0 placeholder represents your version of Office (16.0 = Office 2016, 15.0 = Office 2013, 14.0 = Office 2010).
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type DelegateSentItemsStyle, and then press Enter.
  5. Right-click DelegateSentItemsStyle, and then click Modify.
  6. In the Value data box, type 1, and then click OK.
  7. Exit Registry Editor.

https://support.microsoft.com/en-us/help/2843677/messages-sent-from-a-shared-mailbox-aren-t-saved-to-the-sent-items-fol

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